QA · Project Management

Gen AI for Core & Support Functions

35 hours, 5 minutes 35 Seconds

Description

Generative AI is reshaping core business and support functions, from operations to customer service. This course explores practical generative AI applications across these functions, teaching students to identify opportunities for AI-driven efficiency and implement them responsibly.

What Students Will Learn

+ Generative AI Overview for Business ›
+ AI in Core Operations ›
+ AI in Support and Service Functions ›
+ Implementation and Change Management ›

Overall Learning Outcomes

  1. Business AI Literacy: Explain how generative AI applies across core business functions.
  2. Opportunity Identification: Identify practical use cases for AI-driven efficiency.
  3. Implementation Skills: Apply generative AI tools within operational and support workflows.
  4. Change Readiness: Navigate the organizational change involved in AI adoption.
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