Business · Project Management

Customer Services and AI in Customer Service

29 hours, 1 minutes 19 Seconds

Description

Customer service is being reshaped by AI tools that augment human agents and streamline support. This course covers customer service fundamentals alongside practical AI applications, including chatbots and automated support systems, preparing students for modern customer-facing roles.

What Students Will Learn

+ Customer Service Fundamentals ›
+ Handling Difficult Interactions ›
+ AI Tools in Customer Support ›
+ Measuring and Improving Service Quality ›

Overall Learning Outcomes

  1. Service Excellence: Apply best practices to deliver high-quality customer service.
  2. Conflict Resolution: Handle difficult customer interactions professionally and effectively.
  3. AI Integration: Use AI-powered tools to support and scale customer service operations.
  4. Continuous Improvement: Measure service quality and apply improvements systematically.
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